Terms of Service

By engaging Netgrawl Limited (“Netgrawl”, “we”, “our”) you agree to these Terms of Service as well as any project-specific Statement of Work (SOW).

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Services include strategy, design, engineering, infrastructure, and advisory deliverables described in the applicable SOW or proposal.

Change requests are handled through a documented change-control process and may affect scope, fees, and delivery timelines.

Provide timely access to stakeholders, information, infrastructure, and approvals required to deliver the services.

Ensure all supplied assets (copy, media, data) are owned or properly licensed and safe to use.

Unless otherwise stated, invoices are due within 7 calendar days of issue. Late payments may incur a 2% monthly service charge.

Project kick-off requires the agreed deposit or full payment (for fixed-fee engagements). Work may pause if invoices remain unpaid.

All pre-existing IP, frameworks, and tooling created by Netgrawl remain our property.

Upon full payment, Netgrawl assigns to the client the rights to bespoke deliverables defined in the SOW, excluding third-party materials and open-source libraries.

Both parties agree to protect confidential information with the same care they use for their own confidential information.

Netgrawl processes personal data in line with applicable privacy laws and our internal security controls.

We warrant that services will be performed with reasonable skill and care consistent with industry standards.

Except as expressly stated, services are provided “as-is” without additional warranties. Netgrawl is not responsible for indirect or consequential losses.

Netgrawl’s total aggregate liability under these terms shall not exceed the fees paid for the specific services giving rise to the claim.

Neither party is liable for lost profits, lost data, or incidental, consequential, or special damages.

Either party may terminate with written notice if the other party materially breaches these terms and fails to cure within 14 days.

Upon termination, the client pays for all work completed and approved expenses incurred up to the termination date.

These terms are governed by the laws of the Federal Republic of Nigeria.

Disputes will first be addressed through good-faith negotiations; if unresolved, they may proceed to the competent courts in Lagos, Nigeria.