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NIDEA

NIDEA by Netgrawl

Delete your NIDEA account

You can delete your account and the data that goes with it at any time.

Last updated
October 2026
Applies to
Everyone with a NIDEA account
On this page

Key points

  • In the app

    Profile, then Privacy, then Delete Account. It takes effect straight away.

    Read the section

  • No access to the app?

    Email us from the address on your account. We act within 7 business days.

    Read the section

  • What is erased

    Your profile, sign-in details, keys, devices and undelivered messages.

    Read the section

  • What stays

    Messages already delivered stay on your recipients’ devices, and your username is held for 60 days.

    Read the section

Delete it in the app (recommended)

  1. Open NIDEA.
  2. Go to Profile, then Privacy, then Delete Account.
  3. Read the summary, and type DELETE in the confirmation box.
  4. Confirm it is you with your fingerprint or face unlock.

Your account and its records on our servers are erased straight away.

If you cannot open the app

If you have lost your phone or cannot sign in, email nidea@netgrawl.com from the email address registered to your account, with the subject Delete my NIDEA account.

If you registered with a phone number, include that number and your @username. We send a verification code to confirm the account is yours, and then delete it within 7 business days.

What happens to your data

Profile and sign-in details
Erased immediately
Encryption keys and linked devices
Erased immediately
Undelivered messages and media
Erased immediately
Messages already delivered
Stay on your recipients’ devices (they are end-to-end encrypted)
Safety and report records
Kept for up to 12 months, and longer where the law requires or an investigation is open
Your @username
Held for 60 days to prevent impersonation, then released

Need help?

Email nidea@netgrawl.com and we will help you through it.

Email nidea@netgrawl.com