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NETGRAWL

Netgrawl Limited

Privacy Policy

What information we collect, how we use it, and the choices you have.

Last updated
26 November 2025
Applies to
All visitors, users and customers of Netgrawl products, services and programmes
On this page

Overview

We treat your data with the same respect we expect from our vendors. Netgrawl collects only what is necessary to deliver services, support customers and maintain security. This page outlines how long we keep data, who we share it with, and the rights available to you.

Key points

  • What we collect

    Contact details, company and project information, and usage data.

    Read the section

  • We do not sell your data

    We share it only with vetted vendors who help us operate.

    Read the section

  • How long we keep it

    Project files for the engagement plus up to 24 months, unless the law or a contract requires longer.

    Read the section

  • Your rights

    Ask for access, correction, deletion or portability, or withdraw consent.

    Read the section

Information we collect

  • Contact details (name, email, phone number) when you submit forms or join Netgrawl programmes.
  • Company information, project requirements, and content you provide to help us deliver services.
  • Usage data such as device type, browser, IP address, and referring URLs captured through standard analytics tools.

How we use your information

  • Assess fit for Netgrawl programmes or managed services, and respond to your enquiries quickly.
  • Deliver contracted work, including product design, engineering, infrastructure and training.
  • Send operational updates, invoices and security notifications relevant to your project.
  • Improve our website, documentation and service playbooks based on aggregated usage insights.

Legal basis for processing

  • Performance of a contract when we need your data to deliver agreed services.
  • Legitimate interest to grow and secure Netgrawl’s business where your rights are not overridden.
  • Consent when you opt in to marketing communications or beta programmes.

Data sharing and transfers

  • We do not sell personal data. We only share it with vetted vendors (cloud hosting, analytics, payment processors) who help us operate.
  • Vendors sign data-processing agreements and must follow equivalent security and privacy obligations.
  • If data leaves Nigeria, we ensure suitable safeguards such as Standard Contractual Clauses or other compliant mechanisms.

Security

  • Access to systems is restricted using least-privilege policies, MFA and encryption where appropriate.
  • We continuously monitor infrastructure for suspicious activity and maintain an incident response plan.

Data retention

  • Project files are retained for the duration of the engagement plus up to 24 months, unless a longer period is required by law or contract.
  • Marketing contacts can opt out at any time; we keep minimal suppression data to respect your preferences.

Your rights

  • You may request access, correction, deletion or portability of your personal information.
  • You can object to certain processing or withdraw consent without affecting prior lawful processing.
  • To exercise your rights, email privacy@netgrawl.com or call +234 905 708 9676.

Children’s data

  • Netgrawl services are not directed to children under 18 and we do not knowingly collect their data.
  • If you believe a child has given us personal information, contact us so we can delete it promptly.

Changes to this policy

  • We may update this Privacy Policy to reflect new services or regulations. Updated versions will carry a revised effective date.
  • Material changes will be communicated by email or on this page before they take effect.

Need more details?

Email privacy@netgrawl.com or call us. We aim to respond within one business day.

Email privacy@netgrawl.comCall +234 905 708 9676